I've gone to Alvin's twice for an oil change. During my first visit, they let me know that my rear tires needed to be replaced ASAP (which wasn't something that they could do). I've gotten my oil changed at other places before, and no one mentioned anything about them. They even took the time to show me the tires and explain how they knew and how often I should be getting them replaced. I appreciated the extra step they took to make sure that I felt comfortable and knowledgeable about my tires. During my recent second visit, they immediately checked in with me to make sure that I got the tires replaced. Additionally, I appreciated how they were extremely informative and patient when they were trying to explain how my car was sensitive to carbon build-up and things I should avoid to prevent any problems despite how busy they looked. They even finished within the estimated hour time frame even though I was 5-10 minutes late! Overall, their friendliness, care, and patience stood out to me. I would definitely recommend this place to anyone.