I brought my car to Alvin’s Auto because it came highly recommended by a friend and had strong Yelp reviews. Unfortunately, my experience was extremely disappointing. I was charged $198 for a diagnostic, with the understanding that this fee would be applied toward any service performed. After reviewing the repairs, I was shocked to find their pricing was nearly identical to Honda dealership prices, which completely defeats the purpose of going to an independent shop. What was most frustrating was that Sam refused to honor applying the $198 diagnostic fee toward any service. Instead, he changed his stance and said it could only be applied to one specific service that he chose, which was never disclosed upfront. On top of that, he was reluctant to provide me with a full printed diagnostic report, which felt incredibly unprofessional and lacking transparency. Between the price gouging, changing terms, and lack of honesty, I left feeling taken advantage of. If I’m going to pay dealership prices, I’d rather go directly to the dealership. I do not recommend this shop. You’re better off taking your car to the dealership or a mechanic who is upfront, transparent, and fair.